Worksheet: Improve Your Customer Service Processes
Times are changing and so, too, is the way a business interacts with its customers.
When was the last time you re-evaluated your customer service processes or experienced your business as your customers experience it?
Use our worksheet to examine your current service delivery processes and to identify any gaps that require attention. It will help you to clearly articulate what you’re trying to accomplish, and then find the right technology provider to help make it happen.