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ShoreTel Connect ONSITE Drives Better Patient Care and Staff Efficiency for Kids Plus Pediatrics

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SUNNYVALE, Calif. – Nov. 18, 2015 ShoreTel® (NASDAQ: SHOR) today announced Kids Plus Pediatrics is running its business on ShoreTel Connect™ ONSITE, realizing seamless communication between offices, staffing efficiencies and low TCO. Kids Plus Pediatrics (KPP) is a three-location medical practice with 100 employees in the Pittsburgh, Penn. area.

KPP has been a ShoreTel premises customer and was looking to expand its system when it became involved in the ShoreTel Connect ONSITE beta program. When considering transitioning to a newer phone system, KPP’s most important requirement was scalability. They also needed to improve internal communications, staff more efficiently, and keep costs down.

“During the beta program, we were impressed with the Connect ONSITE features and ShoreTel’s strong customer service. Compared to competing vendors, pricing was significantly better as well,” said Christian Lowry, chief information director at Kids Plus Pediatrics. “As a result, we decided to implement a full onsite solution. From a cost standpoint alone we anticipate that ShoreTel Connect ONSITE will save the practice about 10 percent over five years compared to the other vendors we considered.”

With the new system now fully implemented, KPP is realizing big productivity and communication improvements.

“The ShoreTel Connect feature set includes what we need now and what we will require when we expand down the road,” said Lowry. “The system’s intuitiveness makes my life much easier. The reporting and queue time management capabilities allow us to see how many people are in the call queue, how long they've been waiting, and what the average wait time is for that day. This creates staffing efficiencies and allows us to deliver a better patient experience.”

Employees at KPP also use the ShoreTel Mobility application to make it easier to reach each other as they travel between locations.

“I anticipate ShoreTel Connect helping us continue to improve our patient quality of care and our patient experience,” concludes Lowry. “I would describe ShoreTel Connect ONSITE as intuitive, magical, and brilliantly simple."

Read the full Kids Plus Pediatrics case study here.


About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit

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ShoreTel, ShoreTel Connect , the ShoreTel logo and “brilliantly simple” are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.

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