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ShoreTel selects Impianti Srl to expand its reach in the Italian Market

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MILAN, Italy, November 5, 2009 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced a distribution agreement with IP system integrator Impianti Srl that will help broaden ShoreTel's reach throughout the Italian market.

For more than ten years, Impianti's success as a system integrator has resulted in over 500 customers and numerous partnerships with national carriers and public sector organisations. With ShoreTel's superior ability to integrate with legacy PBXs in a data network-independent solution, Impianti Srl can integrate communication solutions in different environments, regardless of a customers' existing voice and data networks, delivering a cost-effective and smooth migration.

"We decided to add ShoreTel's unified communication system to our portfolio of offerings because it's reliable, easy to use and has a wealth of functionality that makes it unique in the market," explained Simone Lo Russo, director of Impianti. "We always aim to find the most advanced solutions for our clients, and our partnership with ShoreTel takes us to the next level."

ShoreTel launched into the Italian market in May 2009. Through its partnership with Impianti, ShoreTel is now delivering its end-to-end IP based business communication solution to customers in the manufacturing, finance and public administration sector.

"Channel distribution is the cornerstone of our business and Impianti has the reach and expertise to help grow our local market presence," said Ernest Perez-Mas, ShoreTel regional director for Southern Europe. "Due to its brilliant simplicity and low total cost of ownership, the ShoreTel business communication solution has rapidly gained momentum in the IP communications market, and ShoreTel is now one of fastest growing UC providers in the world. We are already seeing demand for our solutions in Italy and truly believe that we have found the right partner in Impianti."

The ShoreTel UC system is based on a distributed architecture designed for performance, reliability and manageability, and includes ergonomically designed phones, state-of-the-art switches, and feature-rich software for enterprise-class functionality at a low total cost of ownership. ShoreTel is renowned for its commitment to customer satisfaction and has been named Best VoIP Provider for five years in a row by independent industry research firm, Nemertes Research.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany.

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