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ShoreTel Introduces Its Managed Services Program

Providing Fixed Telecommunications Costs for up to 10 Years
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SUNNYVALE, CA, June 4, 2007 - ShoreTel, Inc., a leading provider of enterprise IP telephony solutions, today announced the ShoreTel Managed Services Program, a new program that enables organizations to cover the costs of their telecommunications needs through convenient monthly payments. With this program, ShoreTel once again demonstrates its commitment to increasing customer satisfaction by providing a comprehensive solution at a significant cost savings with a range of payment options to meet various business requirements.

The ShoreTel Managed Services Program requires no down payment. Customers can finance a combination of items including equipment, installation, maintenance, software, network assessment, training and support. The ShoreTel Managed Services Program makes it easy for companies to obtain a communications solution without the responsibilities and cost of ownership. These costs are fixed for the customer for up to 10 years, regardless of any underlying increases in equipment or services costs.

Moreover, ShoreTel provides program participants with the flexibility to tailor the elements that make up the overall services package, such as the duration of the agreement and the inclusion of optional services such as an annual health check and training to match their specific business needs. Customers have the option to select a three- or five-year initial term with a fixed monthly fee based on their specific configuration and services needs. When the initial term expires, the customer can renew for a one-, three- or five-year term at a rate of 50 percent of the initial term's cost - or simply uninstall the system.

ShoreTel Managed Services is available with ShoreTel's Unified Communications solutions including the ShoreTel 7 IP telephony system, Personal Call Managerâ„¢ desktop application, Converged Conferencing and any of ShoreTel's Contact Center Offerings. The multiple levels of customization make ShoreTel Managed Services Program an ideal fit for organizations of all sizes and industries.

'More and more customers are asking for ways to take advantage of the capabilities of the ShoreTel solutions according to their usage and without the commitment of ownership,' said John W. Combs, ShoreTel's president and chief executive officer. 'ShoreTel Managed Services combines the reliability of an on-premise ShoreTel IP telephony system with the convenience of a simple monthly fee for equipment, services and support.'

For more information on ShoreTel's Managed Services Program, please visit

About ShoreTel, Inc.

ShoreTel is a leading provider of enterprise IP telephony solutions. ShoreTel voice systems provide customers with a number of key benefits, including ease of use, manageability and lower total cost of ownership than alternative solutions. ShoreTel's distributed software architecture and switched-based hardware platform extend enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. Founded in 1996, ShoreTel has achieved broad industry recognition for its technology and high customer satisfaction. For the last four years, IT executives surveyed by Nemertes Research, an independent research firm, have rated ShoreTel highest in customer satisfaction among leading enterprise telecommunications systems providers. A select, worldwide group of channel partners provide service and support. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-877-80SHORE.

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